
The Customer Factor was launched in 2004 by our CEO and President, Steve Wright. He owned a window cleaning business at the time and was tired of messing around with index cards and the manual follow up process. Follow up is important but having to sift through index cards all the time just wasn & rsquo;t fun and was a huge time waster! So The Customer Factor got its start primarily as a way to automate the follow up processes in Steve’s own business. There simply wasn’t any any other program available at the time that automated the process.
From those humble beginnings in 2004 we have grown to the point where The Customer Factor is now simplifying and streamlining service businesses all over the world.

Never lose track of your customers! We’ll even display when your customers are due for their next service, automatically!

Never lose track of your customers! We’ll even display when your customers are due for their next service, automatically!